Shipping and Returns
At Regen Fitness, we offer free UK shipping on our RegenAir, RegenHeat, and RegenIce range. UK shipping times are typically 1 - 3 business days but may vary.
Once an order leaves our warehouse, the responsibility for delivering products in a timely manner and without fault is the responsibility of the delivery provider.
We understand not everything goes as smoothly as we would like. If you experience any delays, please contact us through our 'Contact Us' page. We will work with the shipping provider to resolve the issue as soon as possible.
International & European Orders
International express shipping may take up to 7-12 days from the date of dispatch or longer, depending on any delivery issues or delays within your country. Global supply chain challenges may also affect shipping times on occasion.
Returns and Exchanges
Exchanges
To request an exchange, please contact us using the form at our 'Contact Us' page.
Returns
We trust that you will love our Regen range. However, if you are not completely satisfied, you may return the item within 30 days of receipt. Products must be returned unworn, unused, and undamaged in the original packaging. A restocking fee will be charged for opened and used products.
Returns are only accepted for purchases made online at regenfitness.co.uk or equivalent subdomains and are not accepted for items bought from third-party distributors.
To request a return please fill out the form on our 'Contact Us' page and send your item(s) back to the address provided below. Make sure to include your return address on the back of the package and prominently display your order number on the exterior. Inside the package, enclose a copy of your invoice, clearly indicating the item(s) you wish to return for a refund.
Returns & Exchanges Address:
Regen Fitness
69 Berwick Road
Kent
DA16 1RL
UK
Faulty Items
At Regen Fitness we take pride in providing high quality products to our community. If a product is deemed faulty, we will offer a replacement. You must provide proof of purchase, and we reserve the right to inspect the item to determine if it is faulty.
Contact us via our 'Contact Us' page within 48 hours of receiving the product if it has been damaged during delivery. Failure to do so may affect your shipping insurance claim and result in no compensation being provided.
If a product is deemed faulty, a replacement will be shipped subject to stock availability, or a voucher or refund will be issued. You will receive a response for faulty claims no later than 15 business days from the product's arrival at the returns address above. For faulty or damaged goods, please include a copy of your postage receipt. We will credit the cost of postage back to you if the product is deemed faulty after review.
Please Note:
- Regen Fitness cannot be held responsible for delivery delays.
- Customers are responsible for accurately completing the returns form must send the original invoice with the returns package.
- Please allow up to 15 business days from the day your package is returned to us for your account to be credited.
- Regen Fitness will not be held liable for products lost in transit but will do everything possible to resolve the issue.